Introduction

JW Media LLC ("JW Media," "we," "us," or "our") operates the website jwmedia.ai. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services.

Information We Collect

We may collect the following types of information:

Contact information you provide through forms on our website (name, email address, phone number)
Business information relevant to our services (company name, industry, lead data provided by clients for reactivation campaigns)
Usage data such as IP address, browser type, pages visited, and referring URL, collected automatically through cookies and similar technologies
Communication records including emails, SMS messages, and call logs related to our services

How We Use Your Information

We use the information we collect to:

Provide and improve our lead reactivation and marketing services
Communicate with you about our services, including appointment confirmations and follow-ups
Send SMS and email messages on behalf of our clients to re-engage their existing leads
Respond to your inquiries and provide customer support
Comply with legal obligations and enforce our terms

SMS/Text Messaging

When we send SMS messages as part of our lead reactivation services, recipients are existing leads and past customers of our clients who previously provided their phone number to the business. Message frequency varies by campaign. Recipients may opt out at any time by replying STOP to any message. Standard message and data rates may apply. We do not sell, rent, or share phone numbers with third parties for their marketing purposes.

SMS Opt-In Consent

SMS opt-in consent is collected via a web form on our website. When users submit the contact form on our Book a Call page, they are presented with two separate, optional, unchecked consent checkboxes — one for non-promotional messages (appointment reminders, service follow-ups, scheduling updates) and one for marketing messages (special offers, promotions, re-engagement messages). Users must actively check each box to opt in. Neither checkbox is pre-checked or required to submit the form. Consent is recorded at the time of form submission. Users may revoke consent at any time by replying STOP to any message.

Mobile Information Sharing

We do not share, sell, rent, or distribute mobile phone numbers or any personal information collected via SMS opt-in to third parties for marketing or promotional purposes. Mobile information will only be used by JW Media LLC for the specific messaging purposes consented to by the user (non-promotional service messages and/or marketing messages, as selected). This policy applies to all mobile information collected through our website forms and SMS opt-in process.

How We Share Your Information

We do not sell your personal information. We may share information with:

Service providers who assist in delivering our services (e.g., CRM platforms, SMS delivery providers, email platforms)
Our clients, as necessary to deliver lead reactivation and marketing services
Legal authorities when required by law or to protect our rights

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at jace@jwmedia.ai. If you are receiving SMS messages and wish to opt out, reply STOP to any message.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

JW Media LLC
Comstock Park, MI
jace@jwmedia.ai